Maintenance is included in all of our management services. Tenants report repairs to us 24 hours a day, we sort them by urgency and send a vetted contractor, and you pay exactly what the contractor charges, with nothing added.
How a repair works
- The tenant reports it to us, any time, with photos where they can.
- We sort it by urgency. An emergency gets an immediate response. Everything else is booked in by priority.
- A vetted contractor goes out. We agree access with the tenant, so you don't have to.
- We check the job is done properly, with photos and the invoice.
- You see it on your statement: what was wrong, what was done and what it cost.
For larger jobs we get quotes and agree them with you before any work starts.
What counts as an emergency
- A gas leak or the smell of gas
- A serious water leak or flooding
- No heating or hot water in cold weather
- A total loss of electricity or dangerous electrics
- A door or window that won't lock, leaving the property insecure
Why we don't mark up repairs
Some agents add a percentage to every contractor invoice or take a commission from their contractors. It's rarely mentioned and it adds up. We don't do either. You pay exactly what the contractor charges, and the invoice is there for you to see.
Planned and compliance work
Most repairs are cheaper if they never happen. Alongside day-to-day jobs we keep the scheduled work on track:
- Annual gas safety checks and boiler servicing
- Electrical inspections at least every five years
- Smoke and carbon monoxide alarm checks
- Fire safety checks in HMOs: fire doors, alarms, emergency lighting and escape routes
- Routine inspections, so problems are spotted early
Damp and mould
We treat damp and mould as a priority, not a cosmetic issue. Find the cause, fix it and record it. The government has said Awaab's Law, which sets strict repair timescales for social landlords, will be extended to private renting, with dates still to be confirmed (Which?). Dealing with it properly now is cheaper than dealing with it later.